I never got that call from Amex. And as any typical fed-up customer would do, I called them after I got tired of waiting. I then had to relate my entire story again to a brand new operator - don't they use CRM software at all? - and this time, I was promised that someone would call me on Monday, although before that he cited a certain section from the terms and condition of the card use. Yes, everyone reads those T&Cs that are printed in font size 1. And get this, he also said that even though he promised to call me back on Monday, it is not an admission that they would waive the late charge. Whatever.
I have written to the powers-that-be in my company highlighting my plight. I want them to know the crap that's been going on and I think my email was as candid as it could politely get.
A colleague asked why I am putting myself through such pain for a measly $60. It's not the money. I am cheesed off by the way they treat their customers. I don't think any organisation can afford to treat their customers this way - not in this day and age.
2 comments:
Any updates? Responses? Replies? Notes from your boss's boss's boss to shut up and keep your head down? Or even better, a resolution to the issue? Good luck with it all!
Monday will end in 15mins from now so I doubt I'll get a follow-up call that was promised to me. I'm pi$$ed off beyond words. The powers-that-be have promised to take this up with the Amex management team. To what outcome, who knows? The beauty of corporate democracy is that everyone is allowed to voice their opinion, so no one has asked me to shut up (yet), but all that ranting may not move the needle. But I plan to continue to be in their face and will blog about how cheesed off I am. Grrrrrr.
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